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SHIPPING & RETURNS

Understand Geek's International Shipping Policies and Returns

Discover Geek's unique blend of fashion and individuality through our international shipping policies. We ensure every item, from clothing to gaming accessories, is available to you worldwide. With a focus on transparency, our international shipping policies provide clear guidelines for delivery, returns, and exchanges, offering you confidence in every purchase. Join the Geek community today and express your style boldly with items crafted just for you.

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Return & Exchange Policy

At Geek, all products are fulfilled and shipped through our partner, Printful. Please review the following return guidelines:

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Defective or Damaged Items

  • Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

  • Claims deemed to be Printful’s error will be covered at no cost to you.

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Lost Packages

  • For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.

 

Wrong Address

  • If you provide an address considered insufficient by the courier, the shipment will be returned to Printful’s facility.

  • You will be responsible for reshipment costs once an updated address is confirmed.

 

Unclaimed Shipments

  • Shipments that go unclaimed are returned to Printful’s facility. You will be responsible for the cost of reshipment.

  • Unclaimed returns are donated to charity after 30 days.

 

Items Not Eligible for Return

  • Printful does not accept returns of sealed goods (e.g., face masks) due to health and hygiene reasons.

  • Returns for buyer’s remorse or size exchanges are not supported. If you wish to offer size exchanges, a new order must be placed at your expense.

 

How to Start a Return

  • Contact us at support@designedbygeek.com within the applicable timeframe.

  • Please include your order number, photos (if applicable), and a description of the issue.

  • We will provide instructions for returning the item directly to Printful.

This version keeps the trust-building clarity of Printful’s policy while presenting it under your brand.

Would you like me to also draft a companion “Refund Policy” section (separate from returns) so customers clearly understand when they’ll receive money back versus when they’ll get a replacement?

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